Privacy Policy

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Privacy Policy

Privacy Policy

Effective Date: December 20, 2023

INTRODUCTION

This Privacy Policy (“Privacy Policy”) describes the types of information MYiDocUSA LLC and its affiliates (collectively, “MYiDocUSA,” “we,” “our,” or “us”) may collect from you (“you,” “your”), how we use such information, and with whom we share it. Except as explicitly provided herein, this Privacy Policy applies only to information that we collect and use about you from our website located at www.MYiDocUSA.com and any affiliated MYiDocUSA mobile software application (the “Platform”), and when you otherwise interact with us (collectively, the “Services”).

This Privacy Policy applies only to the Services. Except as provided herein, this Privacy Policy does not apply to information collected outside of the Services by Providers and the Medical Groups. It also does not apply to the information practices of any third party, including third parties you may communicate with off the Services, or third parties you connect with through any application or content (including advertising) that may link to or be accessible from or on the Services. https://MYiDocUSA.com and the Platform may contain links to other sites. MYiDocUSA is not responsible for the security or privacy practices of those other sites, the products or services offered by those sites, or the content appearing on those sites. MYiDocUSA does not endorse any of the products or services marketed on or through those other sites.

WEB SITE INFORMATION GATHERING

MYiDocUSA.com recognizes the importance of keeping the information we collect about you confidential. We always take great care to protect what you entrust to us. MYiDocUSA.com is committed to protecting the privacy of visitors to our website.

Personal Information Gathering - To the extent we collect personally identifiable information (PII) about our web site visitors, we collect that information directly, or it is collected only by the Medical Group's business associates or business associate subcontractors. We do not use any such identifiable information for marketing, unless authorized by You. We may record the Internet protocol (IP) address of the computer you are using, the browser software used, the operating systems used, and the websites from which our visitors link directly to our site. We aggregate and use this information to determine how many visitors we have to different pages on our web site, to detect and correct systems problems, and to improve the usability of our web site. This information is not connected to individual names or personal identities.

Information you provide to us. We may collect information you provide to us directly - for example, when you create a User Account, submit feedback, answer research questions, interact with MYiDocUSA customer support, or use the Services. This may include (i) your name, home address, email address, and telephone number; (ii) demographic information, including date of birth, gender, race/ethnicity; (iii) payment information like billing address and bank and credit card information; (iv) identity-verification information; (v) health-related information, including your medical history, medical conditions, treatment options, physician referrals, prescriptions, lab results, lifestyle and personal preferences, health insurance information, and other health information; and any other information you choose to provide to us. Note: if you choose to allow other apps on your device to share information with our Services, we may collect information from those other apps (for example, photos, health information, and/or audio clips).

Information about your use of the Services. We may collect information related to your use of and interaction with the Services, such as communications with Providers through the Services, whether you are a current user, product interests, User Materials, and information related to your inquiries or requests. Information we collect automatically. When you interact with the Services, we may automatically collect information such as traffic data, logs, referring/exit pages, web page requests, location data, frequency and/or date and time of your activities on the Services, error information, clickstream data, IP address, usage data, and information about your Internet connection, device (such as a mobile device ID), connection speed, operating system, and/or browser. We may also collect information about your online activities over time and across third-party websites or other online services.

We may collect information about you from public sources, advertisers, and other third parties. We may also collect information about you through a social media or other third-party account, such as Facebook or Google (each, a “Third-Party Account”). For example, if you access the Services or create a User Account through a Third-Party Account, you may allow us to have access to certain information in your Third-Party Account. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or “likes.” We may combine information we receive from social media services and other sources with other information we collect from and about you.

Covert Information Gathering - Our site does not covertly capture information regarding the specific activities of any particular user. We do not have any arrangements with any other sites to track or monitor user activities on the Web. Our site does, however, produce reports that permit us to view your activity on our site in anonymous or aggregated form. We do not use cookies, web bugs, or any other active content mechanism to capture or maintain identifiable information about users. The only identifiable information that we capture has been specifically submitted to us through the request-for-more-information form. We do not store any persistent information on your computer.

Personal Information Usage - When you disclose personal information to us that is where it stays. The only exception involves disclosure required by law, such as the orders of a court, for example responding to a subpoena or search warrant. We do not sell, rent, trade, lend, or otherwise transfer such personal information to affiliates, subsidiaries, sister companies, holding companies, parent companies, strategic partners, or any other organization.

HOW WE USE YOUR INFORMATION

We may use the above-described information we collect in the following ways only to the extent permitted by applicable laws:

To provide, maintain, improve, manage and optimize our Services.
To facilitate the provision of telehealth services to you by the Medical Group, Providers, and/or other health care providers, including for purposes of treatment, case management, patient engagement, medication management, and coordination of care, and to ensure that the Medical Group, Providers, and/or other health care providers have the services and support necessary for health care operations.
To communicate with you about the Services, your use of the Services, including by responding to your inquiries and requests and providing customer support or by sending you communications on behalf of your Provider and other health care providers to meet your needs.
To verify your identity and administer your User Account.
To process your payments and fulfill your orders.
To research and analyze the effectiveness and functionality of our Services and better understand our user base. If we publish or provide the results of this research to others, such research will be presented in a de-identified and aggregate form such that individual users cannot be identified, unless you give us your consent to be identified.
To implement security features.
To provide you with technical support and customer service and troubleshoot any technical issues or errors.
To personalize the Services, including engaging in analysis and research regarding use of the Services to better understand your interests and needs and measuring the effectiveness of content we serve to you and others to deliver and customize relevant content to you.
As required by law.
For any other purpose with your authorization and consent.

We may aggregate, de-identify and/or anonymize any information collected through the Services in compliance with applicable laws, including HIPAA at 45 C.F.R. § 164.514, so that such information is no longer reasonably capable of being associated with you. We may use such de-identified information for any purpose, including for research and marketing purposes, and we may also share such information for any purpose with any third parties, at our discretion.

DATA RETENTION

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, as necessary for our legitimate business interests, to resolve disputes, and to enforce our agreements.

DATA SECURITY

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us. However, transmitting information via the Internet is not completely secure, so although we take steps to protect your information, we cannot guarantee complete security. You share information with us at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

CHILDREN

Precautions For Children - MYiDocUSA.com does not attempt to collect personal information from children. The MYiDocUSA.com website is not directed to children under age 18, and we do not knowingly collect personal information from children under age 18. If a child sends personal information to us, and this information can be identified as originating from a child, the information will be deleted. We cannot always determine which information originates with a user that is a child. We do not maintain databases about children. If you are aware of a child providing personal information to us without parental consent, please contact us using the information below.

EMAIL LIST PRIVACY

Opt-in Email Lists - We use email lists that we have assembled from people who have indicated they want additional information about our services.

Personal Contacts - MYiDocUSA personnel frequently give presentations at conferences and seminars; write articles and newsletters; and participate in similar types of group and individual communications. We often receive business cards as well as requests for additional information or help with health care and business- related issues. When we receive requests for information or help in person, from our web site from information volunteered by our web site visitors, or from conferences from people indicating they want more information about our type of services, we will place these individuals on our contact list.

Third Party Product Distribution - We use a third-party business associate or subcontractor to distribute our electronic communications.

Email List Privacy - MYiDocUSA.com does not sell, rent or share our email lists with any other third parties. We do not link our email lists to any other databases. We do not store emails or individual information on our web server. All personally identifiable information is stored on servers behind our firewall.

THIRD PARTY ACCESS TO PERSONAL INFORMATION

Third Party Access to Personal Information - MYiDocUSA may use third-party business associates or subcontractors to process your personal information.

Compelled Disclosure - There may be times when we are required by law to disclose the information that you have submitted. Unless we are legally prohibited to do so, we will do our best to provide you with notice that a request for your information has been made to give you an opportunity to object to the disclosure. If you do not challenge the disclosure request, we may be legally required to turn over your information.

WEB SITE SECURITY

Security Measures - Our site is protected with a variety of security measures such as change control procedures, passwords, and physical access controls. We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately. These controls include data confidentiality policies and regular database backups.

Encryption Policy - We use SSL certificate to encrypt the communication and protect the information you submit us. SSL protects data submitted over the Internet from being intercepted and viewed by unintended recipients.

Storage of Personally Identifiable Information (PII) - We store some personally identifiable information on our database (full name, email, phone and address). Information provided by individuals through our secure patient portal is encrypted on a disk level and the database is hosted on a World-class service provider and protected according to all HIPAA guidelines.

Accountability - Our world class service provider (technologies) and our staff avoid bad use and ensure the security of the information we process and store.

Policies and Procedures - MYiDocUSA.com has internal policies and procedures to limit access to your information to only those who have a business need to view it. All of our systems have restrictions regarding access to the information.

CONSENT TO ELECTRONIC COMMUNICATIONS; OPT-OUT

By providing your mobile telephone number and/or email address to us, you consent to and authorize us to communicate with you via email and/or text messaging, including information about our products and services.

MYiDocUSA cannot ensure the confidentiality of any form of electronic communication, including email or text messages. If you consent to receive electronic communications from MYiDocUSA, please know that information communicated electronically may be lost, damaged or subject to unauthorized access.

If you wish to opt-out of receiving email and/or text messages from us, please notify us at: admin@MYiDocUSA.com. Please allow up to two business days for your request to opt-out of electronic communications to become effective.

PRIVACY POLICY CHANGES

Policy Change Notice - We reserve the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy posted on this page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. Your continued use of our Services after such amendments will be deemed your acknowledgment of and agreement to these changes to this Privacy Policy.

CONTACT INFORMATION

MYiDocUSA, LLC
167 Madison Avenue, Suite 205 #1009
New York, New York 10016
Attn: Privacy Officer

Privacy Policies - If you have a question about our privacy practices, contact us at admin@MYiDocUSA.com.